Publiée le 16/12/2025
Mission
Deliver comprehensive training to reception, animation, maintenance, and management teams on internal procedures, tools (including booking software and inventory management), and quality standards.
Design and lead theoretical and practical training sessions tailored to the specific needs of each campsite, analyzing training needs in collaboration with operations managers.
Develop diverse training materials, including technical guides, user manuals, video tutorials, and online training modules, to facilitate learning.
Foster a customer-oriented culture within our operational teams, providing guidance on conflict resolution, communication techniques, and team building.
Skills Monitoring and EvaluationRegularly assess team performance and prepare detailed training reports for management.
Implement continuous training plans and assessments to ensure ongoing staff skill development.
Analyze dashboards and generate actionable recommendations based on performance data.
Proactively develop new training methods and implement cutting-edge technologies to ensure the continuous evolution of our internal training processes.
Stay current with tourism sector trends to adapt training programs to guest expectations and industry best practices.
Profil
Education: Minimum two-year degree in Tourism, Hospitality, or Human Resources, with a specialization in training or content creation.
Experience: Proven experience in management or training within the tourism industry (campsites, hotels, or holiday villages).
Technical Skills:
Proficiency with campsite management software and IT tools (MS Office, online training platforms).
Familiarity with multimedia content creation tools (Adobe Suite, video editing software, e-learning platforms).
Strong knowledge of hygiene, safety, and regulatory standards specific to campsites.
Interpersonal Skills:
Exceptional communication and teaching abilities.
A natural ability to motivate and lead multicultural teams.
Flexibility and quick adaptation to diverse field situations.
Autonomy & Precision: You can work independently while adhering to established guidelines.
Responsiveness: You're capable of handling unforeseen situations and emergencies effectively.
Listening Skills & Empathy: You can understand the needs of both staff and guests to provide appropriate solutions.
Team Spirit: You're a collaborative individual who can integrate seamlessly into various campsite teams.
Compétences
Mot du recruteur
European Camping Group, ce sont des valeurs, une expérience professionnelle unique, pour évoluer dans un environnement multiculturel, dans des lieux qui te feront rêver et font déjà rêver nos clients. Ton meilleur job, leurs meilleures vacances !
