As a Reception Agent, you play a key role in the customer journey, ensuring a warm welcome, smooth check-in/check-out process, and an excellent guest experience from arrival to departure. You are also responsible for supporting internal and external communication on site, maintaining a high standard of service in line with TOHAPI’s quality commitment.

Key Responsibilities

• Greet guests upon arrival with a smile and a professional, welcoming attitude

• Assist with check-ins and check-outs, including performing incoming and outgoing EDLs (inventory checks)

• Ensure accurate entry of customer data into RESALYS (contact details, booking info, etc.)

• Handle stay-related payments and promote ancillary sales

• Provide guests with information on local tourism, medical services, and other practical needs

• Respond to inquiries via phone, email, or in-person, and forward messages as required

• Support guests in resolving minor issues and direct concerns to relevant departments (maintenance, housekeeping, etc.)

• Maintain accurate and timely records of customer complaints, feedback, and requests

• Ensure the reception area is clean, organized, and welcoming at all times

• Assist in promoting the campsite and Marvilla services through a positive, customer-focused attitude

• Complete daily work time tracking and any other internal documentation

• Monitor cash handling and ensure the cash register is accurate at the end of each shift

• Uphold and follow all internal regulations and procedures set by the Reception Manager

• Strong communication and interpersonal skills

• Well-presented, polite, and guest-oriented

• Versatility, adaptability, and ability to follow instructions

• Reliable, organised, discreet, and autonomous

• Team spirit and a kind, helpful attitude

• Good stress management, especially during peak season

• Proficient with IT tools and booking software (knowledge of RESALYS is a plus)

• High proficiency in Dutch communication

• Fluency in English and good working knowledge of one or more foreign languages (French, German, etc.) is a plus

Working Environment

• Interaction with internal staff across departments and external clients, owners, and service providers

• Varied shifts including weekends, holidays, and high season

• Position based at a Marvilla campsite in France

Performance Indicators

• Guest satisfaction, particularly reception-related Olakala score

• Accuracy and efficiency in check-in/check-out processes

• Quality of communication and responsiveness

• Proper use of reservation systems and adherence to company procedures